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Support & Services

Support and services
for all tastes

We are here for you

Our technical teams in North America, Europe and Japan are ready to help you create a customized architecture, ensuring that the deployment, configuration, and management of your platform is easy and cost effective.

Support plans

Choose from two levels of support and services to optimize your OpenIO experience. Both include 24/7 technical support. Note: for community users, OpenIO provides free support, troubleshooting, and help through GitHub.
  • Rolling upgrades, with no cluster downtime
    » Standard
    » Premium
  • Emergency fixes, when needed
    » Standard
    » Premium
  • Unlimited number of technical support incidents
    » Standard
    » Premium
  • 24/7 phone support for urgent incidents
    » Standard
    » Premium
  • Support for critical and non-critical incidents with response time commitment during business hours
    » Standard
    » Premium
  • Administation Web UI
    » Standard
    » Premium
  • Online tracking system
    » Standard
    » Premium
  • HTTP connector
    » Standard
    » Premium
  • Proactive support
    » Premium
  • Capacity planning
    » Premium
  • Initial tuning benchmarking
    » Premium
  • Direct access to level 3 support
    » Premium
  • Designated storage expert
    » Premium
  • Configuration and performance review
    » Premium
  • 24/7 Phone Support with target response times
    » Premium
  • Optional service availability and response time SLAs
    » Premium
  • Remote diagnostics for incidents
    » Standard
    » Premium

Want to know more?

» Ask us